Diversion or more specifically, Waste Diversion is the process of diverting waste from landfills.

Yes, you can pay your invoice anytime online at your convenience. The service is free and secure. Online Bill Pay

You can now use our Bulky Web form to request a Bulky Item Pick up

To register for Online Bill Pay you will need a copy of your invoice and your access code. Follow these simple steps to register, its Safe, Free, and Easy to use when you are. 1. Visit www.AthensServices.com/billing 2. Enter your information and email address (required) 3. Verify your information via a secured Email from Athens Services 4. Click the link to activate your account and login with your secured credentials 5. Select “Make Payment” and follow instructions. Or view our PDF on How To Register

A BBL is a plastic container commonly used at residential properties

Yes, to request an extra pick up use the ‘Request Service’ form online. Or click on the link below and select other. Please include the reason why you need an extra pick up and the day requested. Charges may apply. A digital care representative will communicate any applicable charges. Request Services

Yes, can you report a missed pick up online using the ‘Request Service’ form or click on the link below and select “Other”. Please include the date of the miss and we will do the rest. Request Services

To reduce waste at home, please view our “10 Tips to help reduce waste in your home” page or click on the link 10 Tips to Help Reduce Waste in Your Home

The Overfilled Charge represents additional disposal and labor associated with servicing an overfilled container. A bin becomes overfilled when it is filled above the rim and lid cannot close properly.

Yes, Online Bill Pay is safe and secure. Online bill pay payments are processed through Fusebox, a credit card processor, that meets PCI compliance standards. For more information on Fusebox clink on the link below. Payments are processed through the use of tokens instead of storing credit card information. Fusebox and Gateway

City Fees are fees paid directly to the City for city programs. It is a general fund and each city may use it for different purposes. For example, they may use it for a community clean-up or other city programs. Customers may get more information on franchise fee utilization from their local representative

Franchise Fees are fees paid directly to the City for city programs. It is a general fund and each city may use it for different purposes. For example, they may use it for a community clean-up or other city programs. Customers may get more information on franchise fee utilization from their local representative.

Click on the Sample Invoice Link below to view a quick Invoice Tutorial. Field #1 identifies your account number. View Sample Invoice Link

Cities must meet the requirements of the AB-939 law which requires cities by the year 2000, to divert 50% of the total waste stream from landfills. If cities do not meet the requirement they may be fined.

Cities must meet the requirements of AB-1826 which requires businesses to recycle their organic waste. This law also requires that by January 1, 2016, an organic waste recycling program to divert organic waste generated by businesses including multifamily dwelling (5 units or more) must be implemented.

A fee applied to permanent commercial accounts once an account is removed from stop service due to bad debt.

The Utility User Tax or UUT is a general fund revenue source that funds general city services such as police, fire, paramedics, recreation, and library services.

A resume service fee is a fee applied to residential and commercial accounts is placed on stop service due to non-pay, then resumed after payment is made.

The Frequently referred to as a “cost of living” – the Consumer Price Index (CPI) is a measure of the average change over time in the price paid by urban consumers for a market basket of consumer goods and services. For more information on CPI, click on the link below. http://bls.gov/cpi

Changes in monthly rates are generally based on changes to the Consumer Price index (CPI), fluctuations in fuel prices, increases in labor expenses, and solid waste disposal fees. For more information on the Consumer Price Index or the National Gasoline and Diesel, Prices click on the links below. CPI | Gasoline and Diesel National Pricing

Click on the Sample Invoice Link below to view a quick Invoice Tutorial. Field #4 identifies the amount to pay. View Sample Invoice Link

A customer with billing or invoice questions can use the link below to see a Sample Invoice. Customers can view the different and descriptions on our invoice. View Sample Invoice Link

Athens Services is closed in observance of the following federal holidays: New Year’s Day, Memorial Day (customers in the City of Los Angeles recycLA program will not have a delay in service on Memorial Day), Independence Day (4th of July), Labor Day, Thanksgiving, and Christmas Day. If one of these holidays fall on Monday to Friday, collection services will be delayed one day for the remainder of the week. For example, if New Year’s Day falls on a Monday, Athens will pick up on Tuesday. If the holiday falls on a Sunday there will be no delay in service.

Click on the Sample Invoice Link below to view a quick Invoice Tutorial. Field #7 identifies the location of your Access Code. View Sample Invoice Link