At Athens Services, we understand how vital quality customer service is to building and maintaining a long- community partnership. We set an exceptionally high standard for our Customer Service team to ensure that we continuously exceed expectations. Our philosophy is rooted in a customer-first approach and our team works in unison to meet customer’s needs in any way possible.
National Customer Service Week is October 2-6 and we are proud to take this moment to celebrate the outstanding individuals that comprise the Athens Customer Service team. They rise above and beyond to elevate the customer experience, forge personal connections, and utilize all necessary resources to get the job done, all while embodying The Athens Way.
This week and every day, we express our deep gratitude for our Customer Service team’s unwavering dedication to providing exceptional service.
LIZETTE SAAVEDRA — TEAM MEMBER SINCE 2019
ABOUT LIZETTE:
My favorite part of my job is helping customers in need and showing them that Athens has their back.
My responsibilities involve handling daily reports, including Bulky Error Reports, Credit Card Reversal Reports, and Open Work Orders. I find this aspect of my job incredibly enjoyable!
When not delivering great service, you can find Lizette spending time with family, at Disneyland, or getting her home ready for the next holiday season!
SAL GONZALEZ — TEAM MEMBER SINCE 2017
ABOUT SAL:
My favorite of my role is being a great support system for both customers and my peers. Helping others and finding solutions to their problems brings me great joy!
My responsibilities involve responding to and delegating emails that come in through Athens customer service email. In addition, I pride myself on delivering world-class customer service through emails and live chat.
When not delivering great service, you can find Sal spending time with his family and being a “life coach” to his four-year-old son Dante.
HORTENCIA RUIZ — TEAM MEMBER SINCE 2021
ABOUT HORTENCIA:
My responsibilities are assisting customers with residential accounts, billing questions and bulky pickup requests.
My favorite part of my job is helping first time home owners who call in to start services. You can hear their excitement and being able to help in a small part of their journey is a great feeling. I work alongside a great group of peers and have a supportive management team.
When not delivering great service, you can find Hortencia spending time pend time with her daughter and fur babies, shopping for Halloween décor, going to concerts, and tending to her succulents and house plants.
ALEJANDRA TAPIA — TEAM MEMBER SINCE 2021
ABOUT ALEJANDRA:
My responsibilities involve taking care of the Roll-Off queue and responding to all emails. I also assist with online CS, bulky pickup emails and live chats. I love learning about the trash industry. I am relatively new to this industry and wasn’t aware of all the important services we provide. It’s a lot more than just picking up trash!
My favorite memory was when an elderly customer called in to thank one of our drivers. Her husband had a long battle with cancer and our driver would lend an extra hand to make sure their barrels were serviced. She wanted to make sure our driver got the recognition he deserved. It made me realize, that you may think that your just doing your job, but you can make a big difference in someone’s life.
When not delivering great service, you can find Alejandra spending time with friends and family or taking a well deserved nap.
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