PRIVACY POLICY

Effective Date: 09/01/20

Athens Services is committed to protecting the privacy and security of your information.  This Privacy Policy explains how we collect and utilize your personal information, whether collected through our website at AthensServices.com, our mobile applications, and all related websites and other web-based services (our “Sites”), as well as the delivery of our waste collection and recycling services and other interactions with you (collectively, the “Services”).  “You” may be an Athens Services customer or potential customer, a Site visitor, or an individual or organization inquiring about our Services, employment applications, or other offerings, as provided for on our Site or through our Services. This Policy applies exclusively to Athens Service’s Sites and Services.  It does not apply to third-party websites, products, or services, even if they link to, or are linked from, our Sites or Services. These external websites may have different privacy policies from the Sites and Athens Services is not responsible for the privacy practices of such external websites. We encourage you to read all privacy policies posted on the web sites that you visit. Unless otherwise noted, the Privacy Policy applies to information that identifies, relates to, or could reasonably be linked with a particular individual or household (“Personal Information”).  Personal Information does not include publicly available information or information that has been de-identified or aggregated. By using our Sites, you consent and agree to our Privacy Policy and our collection, use, and sharing of your information and data, and other activities, as described below. If you do not agree to the terms of this Privacy Policy, please do not provide us with any Personal Information and do not use our Sites.

  1. What Personal Information We Collect.  We collect Personal Information related to your account and related services, as well as automatically collected data.
  2. How We Use Your Personal Information.  We use your Personal Information in many ways, including to provide services, communicate with you, and comply with our legal obligations.
  3. Sharing of Your Personal Information.  We do not sell your Personal Information and share it only as disclosed in this Policy.
  4. Social Media.  Your interaction with social media platforms is governed exclusively by those third-party websites.
  5. Data Retention, Storage, and Security.  We do not keep your Personal Information longer than necessary and protect it with reasonable security procedures and practices.
  6. Protecting the Privacy of Minors.  We are a general audience website.
  7. Your Choices About the Personal Information We Collect.  You can change your communications preferences, certain contact information, and other preferences at any time.
  8. Cookie Policy and Interest-Based Advertising.  We may collect information from you automatically through the use of cookies and other tracking technology.
  9. International Data Transfers.  The website is operated from and intended for users located in, the United States.
  10. Updates to this Privacy Policy.  We may update this Privacy Policy from time to time.
  11. Contact Us.  You may email us with questions or comments about our privacy practices.
  12. California Consumer Privacy Statement.  California residents are entitled to certain disclosures, privacy rights, and other information about our privacy practices.
  1. What Personal Information We Collect

We collect information from and about you over the course of the creation and maintenance of your account, use of our Services, and communications to and from us, as well as certain automatically-collected data based on your utilization of our web-based Services and other Personal Information that may be collected from or through our partners, affiliates, private party clients, and governmental entities.

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Account and Transactional Information. Athens Services collects Personal Information in connection with setting up your account and providing you with our Services, including your name, telephone number, e-mail address, date of birth, and home or business and mailing address or other location from which you use our services from the information you provide us through technology, including any use of our Sites that require certain Personal Information or your communication with us regarding our Services. We also collect billing and payment information you use to pay your bills, such as your bank account information and/or credit or debit card information to facilitate online and automatic bill payments; credit history; email address; and/or mailing address if different from the service address. We may also collect Personal Information from devices on our trucks or handheld devices to analyze your use of our Services. This Personal Information may also be collected from or through our partners, affiliates, private party clients, and governmental entities.

Automatically Collected Data. “Automatically Collected Data” is data collected through automated means, either generated by your use of our Sites and Services, or from the Services infrastructure itself (for example, the duration of a page visit), through the use of cookies and other tracking technologies. Automatically Collected Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Services by or through a mobile device, Automatically Collected Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data. Automatically Collected Data helps us recognize you as well as provide personalized content and advertising across all of your devices. Automatically Collected Data may also include communication metadata resulting from your phone communications with us.

Interactions with third-party sources. We may collect Personal Information about you from third-party sources, including things that other third parties may post publicly about you or otherwise provide to us when you interact with or access third-party services through the Sites. For example, we may receive information about you from third-party social media platforms when you send a communication, such as an email or post from a social media interface on our Site. To control the information that we receive from third-party social media platforms, please update your privacy settings in your account on the relevant third-party platform.

Deidentified and anonymous data. We may create de-identified or anonymous data from personal information by removing—or through obfuscation or through other means—data components (such as your name, email address, or linkable tracking ID) that make the data personally identifiable to you.

  1. How We Use Your Personal Information

We may use the information we collect from you to provide our Services to you, facilitate business relationships, comply with our regulatory and other legal obligations, and pursue our business interests. We generally use the Personal Information we collect for the following purposes:

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  • Provide Services to you, including to enter into a contract for services, process payments, fulfill orders, respond to inquiries, send communications, and provide customer support. Operate and maintain safe, secure, and reliable services to you and to comply with Athens Services’ legal obligations.
  • Interact with you, including to provide you with information about our services and the products and services of our valued partners that we believe may be of interest to you.
  • Promote, analyze, modify, and improve our Services, and develop new services and programs. Manage, operate, and improve the performance of our Sites and Services by understanding their effectiveness and optimizing our digital assets.
  • Enable third parties, service providers, suppliers, vendors, and contractors that provide services or equipment on our behalf and to help us operate and improve our business.
  • Comply with a request by courts, government agencies, law enforcement, or other government authorities.
  • Comply with a valid warrant, subpoena, or court order, or assert or defend legal claims.
  • Monitor, prevent, and detect activities that may violate our policies or be fraudulent or illegal, and protect against other threats to the safety and security of Athens Services, you, or others.
  1. Sharing of Your Personal Information

Athens Services does not sell your personal information to third parties. We only share your Personal Information with our service providers and other trusted entities, as further outlined below and elsewhere in this Privacy Policy.

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Service providers. We share Personal Information with our service providers that perform certain services on our behalfs, such as web hosting, data analysis, Site operations, and optimization, information technology and related infrastructure, customer service, email delivery, marketing automation, payment processing, content management, and auditing. Our service providers are authorized to use or disclose the Personal Information only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to safeguards designed to protect the security and confidentiality of Personal Information they process on our behalf.

Affiliates, clients, and governmental entities. We share Personal Information with our affiliates, private party clients, and governmental entities for internal administrative purposes, in accordance with your consent, pursuant to our contracts with those entities, and/or as required by law. In addition, you may be presented with certain information regarding services and products from our affiliates and other trusted partners that we believe you may be interested in. If you choose to learn more about those products and services, you may choose to directly provide your Personal Information to those entities, or have us provide it on your behalf. If you choose to do so, your Personal Information and other information will also be subject to the privacy policies and practices of those third parties.

Third-party digital advertising companies. As with most web services, we do share a limited set of data that is gathered when you visit our Sites, such as cookies and pixels, with third parties for the limited purpose of providing you with tailored digital advertisements.

Other users and third parties authorized by you. We may share Personal Information with users and third parties authorized by you as necessary to maintain your account and provide the Services. We may also share Personal Information with third parties directly authorized by you to receive personal information. The use of Personal Information by an authorized third party is subject to the third party’s privacy policy.

Corporate transactions. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business—such as a reorganization, merger, consolidation, restructuring, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, interests, and/or assets—we may share Personal Information with third parties for the purpose of facilitating and completing the transaction.

Compliance and harm prevention. To the extent permitted or required by applicable law, we share Personal Information as we believe necessary (i) to comply with applicable federal, state, and local laws; (ii) to enforce our contractual rights; (iii) to protect or defend the rights, privacy, safety, and property of Athens Services, you, or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.

  1. Social Media

If you share our content through social media, for example by liking us on LinkedIn, following or tweeting about us on Twitter, or following us on Instagram, those social networks will record that you have done so and may set a cookie for this purpose.

  1. Data Retention, Storage, and Security

We keep your Personal Information for differing lengths of time depending on the type of information, the reason it is maintained, and any business and legal requirements that may apply. We will never retain your Personal Information longer than is reasonably necessary.

You use the Sites at your own risk. We implement and maintain reasonable security procedures and practices, including technical, administrative, and organizational measures to protect Personal Information. Please note, however, that no data that is transmitted over the Internet, mobile networks, or wireless networks, or that is stored electronically, can be guaranteed as completely secure. As a result, we cannot guarantee or warrant the security of the Personal information you transmit to or from our Site.

  1. Protecting the Privacy of Minors

Our Sites and Services are not directed to or intended for use by any children under the age of 16, and we request that they not provide Personal Information through the Sites and Services. If we become aware that we have collected Personal Information from a child under the age of 16, without parental consent, we will take steps to dispose of that information as permitted by law and in accordance with applicable laws and regulations. If you are a parent or guardian and you believe that your child under the age of 16 has provided us with personal information without your consent, please contact us by emailing communications@athensservices.com.

  1. Your Choices About The Personal Information We Collect

If you would like to stop receiving newsletters or other marketing or promotional messages, notifications, or updates from us or our valued partners, you may do so by clicking the unsubscribe link that appears at the bottom of any of these email communications or by emailing us at CS@athensservices.com, and we will promptly remove you from all correspondence. Please be advised that you may not be able to opt-out of receiving certain service or transactional messages from us.

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You may also write to us at:
Athens Services
5355 S Vincent Ave
Irwindale, CA 91706
Attn: Customer Service
 

To update or change certain of your contact information, log in to your Athens Services account and make changes in your profile settings, or contact us by emailing us at CS@athensservices.com. If you are a California resident, please read our California Consumer Privacy Statement for information about the privacy rights afforded to you under California law.

When you visit our Sites, we may collect information from you automatically through cookies. We also rely on partners to provide many features of our Sites and Services using data about your use of the Sites and Services. We may use cookies for the following purposes:

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  • Preference. To allow us to remember your preferences and identify you when you return to our Sites or Services.
  • Analytics. To allow us to understand how our Sites and Services are being used, track site performance and content views, and make improvements to the content, products, or services.
  • Advertising. To deliver targeted advertising based on your preferences, location, and/or interests across different services and devices and measuring the effectiveness of ads.
  • Social Media. To enable the sharing of content from our Sites and Services through social networking and other sites.

You can modify your browser settings to decline or accept cookies. However, in a few cases, some of our Sites’ and Services’ features may not function as designed.

We do not support the “Do Not Track” functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

  1. International Data Transfers

Our Site is operated in the U.S. and intended for users located in the U.S. We may transfer, store and use information we collect and maintain about you, including Personal Information outside of your state, province, country or other governmental jurisdiction. The data protection laws in the jurisdiction in which we process Personal Information may differ from those of your jurisdiction, and in certain circumstances, your personal information may be subject to access requests from governments, courts, law enforcement agencies or regulatory agencies in those other jurisdictions. By using the Site or providing us with any information, you consent to the transfer and processing of your information, including personal information, in the U.S. and elsewhere as set forth in this Privacy Policy.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” legend at the top of this Privacy Policy indicates when it was last revised. Any changes are effective when we post the revised Privacy Policy on the Sites. If we make material changes to this Privacy Policy that expand our rights to collect new Personal Information or use Personal Information differently that we have previously collected about you, we will notify you and provide you with the disclosure by posting it on our Sites and contacting you through reasonably available means, including your Athens Services account and/or email address. We encourage you to review this Privacy Policy periodically to stay informed of how we may process your information.

  1. Contact Us

For more information about our privacy practices, or any other questions or concerns, please contact us by emailing communications@athensservices.com. For all other questions or comments, please contact us at CS@athensservices.com.

  1. California Consumer Privacy Statement

This California Consumer Privacy Statement supplements the Privacy Policy. It applies solely to California residents about whom we have collected Personal Information online and offline. This Statement does not apply to Athens Services’ personnel or job applicants, or the personnel of our business customers. This California Consumer Privacy Statement uses certain terms that have the meanings given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

The CCPA provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of Personal Information, as well as rights to access, delete, and restrict the sale of certain Personal Information we collect about them. California residents also have the right not to receive discriminatory treatment by us for the exercise of your privacy rights under the CCPA. If you are a California resident, you may submit a request to exercise these rights by calling 888-336-6100 or by emailing us at communications@athensservices.com. For more information about our general privacy practices, please view our disclosures elsewhere in this Privacy Policy.

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Personal Information We Collect

We may collect the following categories of Personal Information about you:

  • Identifiers: includes identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, and other similar identifiers
  • Commercial Information: includes commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies Online
  • Activity: includes internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications, or advertisements
  • Geolocation Data: includes physical location and/or movements
  • Audio, Electronic, or Visual Information: includes video, photographs, and call center recordings Protected Classifications: includes characteristics of protected classifications under California or federal law, such as age, senior status, and income level.
  • Additional Data Subject to Cal. Civ. Code § 1798.80 (“Sensitive Information”): includes signature, bank account number, credit card number, debit card number, and other financial information

What We Do With Your Personal Information

Athens Services may collect, use, or disclose Personal Information about you for the following purposes:

  • Provide our Services and related products to you;
  • Provide access to our Sites;
  • Provide better-targeted customer experience and improve our Services;
  • Service verification;
  • Communicate with you to provide updates about our Services, special events, new products and services, payment confirmations, current information regarding our products, or other promotions that might be of interest to you, or to respond to communications that you have sent to us;
  • Bill you for Services and process payments;
  • Provide you with information about our products and services, or the products and services of our value partners;
  • Detect and prevent fraud and abuse;
  • Operate and maintain safe, secure, and reliable Services and Sites;
  • Perform research and development;
  • Perform accounting, audits, and other internal functions; and
  • Comply with requests or orders from courts, law enforcement, or other government authorities.

Sources of Collected Personal Information

We may collect Personal Information from the following categories of sources:

  • From you, including via our Sites, telephone, postal mail, social media, forums, or other means, including via our service providers and vendors
  • Private party clients, including clients receiving waste management services from Athens Services including homeowner’s associations, movie studios, and property owners
  • Governmental entities, including cities, counties, airports, and other governmental entities that we are contracted with
  • Our affiliates in accordance with your consent and/or pursuant to contract We may supplement the information described above with information we obtain from other sources.

Who We Share Personal Information With

We limit our disclosure of the categories of Personal Information above to the following types of entities:

  • Our service providers for one or more business purposes
  • Private or governmental entities that we are contracted with or otherwise required to share data with under applicable laws and regulations
  • Advertising partners as described below
  • Affiliates

We do not sell your Personal Information to third parties. As with nearly every consumer-facing company with a website, we do share a limited set of data that is gathered when you visit our Site, such as cookies and pixels, with third parties in order to allow you to see tailored digital advertisements. To the extent this activity is interpreted as included in California’s broad definition of “data sale,” we have provided California residents with opt-out rights as to that activity as described in Section 12(f) below.

In the last twelve (12) months, we’ve disclosed certain Personal Information to the following categories of third parties:

Categories of third parties Categories of Personal Information disclosed
Private party clients Identifiers; protected classifications; commercial information; sensitive information; geolocation data 
Governmental entities Identifiers; protected classifications; commercial information; sensitive information; geolocation data
Affiliates  Identifiers; protected classifications; education information; commercial information; online activity; sensitive information; geolocation data; inferences
Advertising partners Identifiers; online activity

Your Privacy Rights

If you are a California resident, you have the following rights under applicable California law in relation to your Personal Information, subject to certain exceptions:

  • Right to Know. You have the right to, up to twice in a 12-month period, request:
    • The categories of Personal Information we have collected;
    • The categories of sources from which the Personal Information was collected;
    • The purposes for collecting or selling the Personal Information;
    • The categories of Personal Information that the business sold or shared for a business purpose;
    • The categories of third parties with whom the Personal Information was sold or shared the for a business purpose; and
    • The specific pieces of Personal Information we have collected about you.
  • Right to Delete. You have the right to request under certain circumstances the deletion of your Personal Information that is collected by us.
  • Right to Opt-Out of Sale. You have the right to opt-out of the sale of your Personal Information by a business. However, Athens Services does not sell your Personal Information. Nonetheless, we have provided California residents with the ability to opt-out of our limited digital advertising activity as described in Section 12(f) below.
  • Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.

Notwithstanding the foregoing, please note that we may be unable to partially or fully comply with your rights requests for various reasons under California law, which we will identify to you in the event they may apply. In addition, this right does not apply to Athens Services employees, job applicants, or labor contractors.

Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”) as permitted by the CCPA. We will not fulfill your request unless you have provided sufficient information that enables us to reasonably verify that you are the consumer about whom we collected the personal information. We will match the identifying information provided by the requestor to the Personal Information provided by the consumer that we already maintain.

Disclosures in response will be available within forty-five (45) days preceding receipt of a Verifiable Consumer Request for a period covering twelve (12) months and for no more than twice in a twelve-month period. Athens Services reserves the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days.

If you are a California resident and wish to exercise these rights, please reach us by emailing us at communications@athensservices.com or by calling 888-336-6100.

You may also designate an authorized agent to request to exercise the above rights on your behalf. The authorized agent may submit a request to exercise these rights by emailing us at CS@athensservices.com. We will respond to requests from authorized agents who submit a verifiable, signed, written request, or evidence that you have provided them with power of attorney.

We currently do not collect household data. If we receive an access or deletion request submitted by all members of a household, we will individually respond to each request. We will not be able to comply with any request by a member of a household under the age of 13, as we do not collect Personal Information from any person under the age of 13.

Notice of Right to Opt-Out

We do not sell your Personal Information. If you wish to opt-out of our sharing of the limited data that is gathered when you visit our Site for purposes of targeted digital advertising, we encourage you to visit the Network Advertising Initiative and/or the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising for more information about opting out of seeing targeted digital advertisements. You may also visit these websites for more information on how you can opt back into the sharing of data. Please note that Athens Services does not maintain this web tracking data in an identifiable manner.

We will continue to update our business practices as direct regulatory guidance becomes available. For more information on interest-based advertising, please review Section 8 of this Privacy Policy.

Third-Party Marketing

California residents additionally have the right to request information regarding third parties to whom Athens Services has disclosed certain categories of Personal Information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law. However, we do not disclose this type of Personal Information to third parties for their own marketing purposes and we permit you to opt-out of any disclosures of non-identifiable Personal Information. If you are a California resident and would like to inquire further, please email CS@athensservices.com.