Thousand Oaks Transition Progress Report
Dear Thousand Oaks residents,
It has been a privilege for Athens Services to start providing waste and recycling collection services, along with street sweeping, to the city of Thousand Oaks! Thank you for your patience and understanding as we transition in to the community.
We have made good progress serving the 38,000 homes and 1,200 commercial customers in Thousand Oaks. We have dedicated over 100 of the best and most experienced Athens team members and nearly 50 of the most environmentally friendly vehicles to service the city.
The first few days are the hardest part of any transition, especially when launching new programs, such as the new organics collection and changing service days. While the changes may seem like a disruption, the long-term benefits will greatly help our community and environmental goals. We remain focused on being flexible to meet the needs of our customers and committed to ensuring all trash is picked up.
We have provided additional collection vehicles and team members to prepare for the transition. We are responding immediately to address any issues that arise and are confident these issues are being resolved.
Looking ahead, over the next few weeks, Athens Services will continue delivering new residential containers and coordinate the removal of old containers. To learn when your containers will be delivered, please visit www.AthensThousandOaks.com and click on the residential service verification link.
For more than 60 years, Athens Services has built our reputation on a commitment to customer service, people, and the environment. This is the Athens Way. We are honored to be serving the City of Thousand Oaks and look forward to being a reliable and generous partner to this wonderful community for years to come.
If you have questions, we encourage you to visit our dedicated Thousand Oaks website at www.athensthousandoaks.com, or you can call our local phone number at (805) 852-5264. Thank you again for your trust in Athens Services. And the next time you see a driver in one of our gray and red trucks, don’t be surprised to get a wave hello!
Sincerely,
Rondi Guthrie
Vice President of Government Affairs
Athens Services
Athens was founded on the simple principle of providing exceptional service by hiring and developing great people, while fostering a safe, healthy, and sustainable environment. This is the Athens Way! Athens is thrilled to welcome Thousand Oaks into the Athens family. Together, we can establish the best environmental programs today and for future generations.
Holidays create a one-day delay in collection service. Athens Services observes the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day
If the holiday falls on Monday through Friday, collection services for the remainder of the week will be delayed by one day. If the holiday falls on Friday, service will be delayed until Saturday. If the holiday falls on Saturday or Sunday, there will be no delay in service.
State law prohibits the disposal of hazardous material into your containers. For proper disposal options, click here. We also ask that you do not place bulky items, construction debris, electronic waste, or automotive parts in your containers. For bulky items disposal options, click here.
The following is a list of items you should not place in your container:
Automotive Parts
Batteries
Cleaning Products
Construction & Demolition Waste
Fluorescent Light Bulbs or Tubes
Electronic Waste
LED Lights
Medical Waste
Paints, Solvents, and Thinners
Pesticides or Herbicides
Pharmaceuticals/Over–the-Counter Medicines
Pool Chemicals
Radiological Waste
Syringes or Sharps
Thermometers
Thermostats
Used Motor Oil
E-waste, hazardous waste, and u-waste is NOT accepted in any Athens container and must be disposed of through alternative collection methods, as described here. It is illegal to dispose of these items into a waste container, down the drain, or by abandonment.
Household Hazardous Waste (HHW) is any product labeled toxic, poisonous, corrosive, flammable, combustible, or an irritant. Examples include, but are not limited to, antifreeze, automotive fluids, cleaning products, compressed gas cylinders (full or empty), fertilizers, herbicides, paint, pesticides, pool chemicals, solvents, and more.
The City of Thousand Oaks operates a permanent Household Hazardous Waste (HHW) Facility for residents of Thousand Oaks & unincorporated Ventura County. Appointments are required for HHW drop-offs and can be scheduled online at TOaks.org/HHW. Hours of operation are Fridays & Saturdays, 9:00 a.m. to 1:00 p.m. (except most major holiday weekends). The facility is located at 2010 Conejo Center Drive, Newbury Park, CA 91320.
Residents are provided up to two (2) FREE bulky item collections per calendar year. Extra collections within a year are subject to additional charges. Each bulky item pick includes up to three (3) large items.
Acceptable bulky items include, but are not limited to, dryers, furniture, mattresses, refrigerators, rugs, tree trunks, washing machines, and water heaters.
Automobile parts, construction debris, hazardous waste, and heavy items (such as pool tables and pianos) are NOT allowed as part of a bulky item pickup nor in any Athens container. Contact the Athens Customer Care Center at (833) 791-2377 to request a bulky item pickup.
Athens Services collects and composts real holiday trees and foliage into nutrient-rich soil amendment that can be used in agriculture, public parks, and landscaping.
Disposal Instructions (Real Trees)
Artificial trees, flocked trees, and trees coated with fire retardant are NOT recyclable or compostable; they will be treated as trash. If the artificial tree is still usable, please consider donating it. Broken or no longer usable artificial trees should be disposed of as part of a bulky item collection.
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