Account and Transactional Information. Athens Services collects Personal Information in connection with setting up your account and providing you with our Services, including your name, telephone number, e-mail address, date of birth, and home or business and mailing address or other location from which you use our services from the information you provide us through technology, including any use of our Sites that require certain Personal Information or your communication with us regarding our Services. We also collect billing and payment information you use to pay your bills, such as your bank account information and/or credit or debit card information to facilitate online and automatic bill payments; credit history; email address; and/or mailing address if different from the service address. We may also collect Personal Information from devices on our trucks or handheld devices to analyze your use of our Services. This Personal Information may also be collected from or through our partners, affiliates, private party clients, and governmental entities.

Automatically Collected Data. “Automatically Collected Data” is data collected through automated means, either generated by your use of our Sites and Services, or from the Services infrastructure itself (for example, the duration of a page visit), through the use of cookies and other tracking technologies. Automatically Collected Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Services by or through a mobile device, Automatically Collected Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data. Automatically Collected Data helps us recognize you as well as provide personalized content and advertising across all of your devices. Automatically Collected Data may also include communication metadata resulting from your phone communications with us.

Interactions with third-party sources. We may collect Personal Information about you from third-party sources, including things that other third parties may post publicly about you or otherwise provide to us when you interact with or access third-party services through the Sites. For example, we may receive information about you from third-party social media platforms when you send a communication, such as an email or post from a social media interface on our Site. To control the information that we receive from third-party social media platforms, please update your privacy settings in your account on the relevant third-party platform.

Deidentified and anonymous data. We may create de-identified or anonymous data from personal information by removing—or through obfuscation or through other means—data components (such as your name, email address, or linkable tracking ID) that make the data personally identifiable to you.

• Provide Services to you, including to enter into a contract for services, process payments, fulfill orders, respond to inquiries, send communications, and provide customer support. Operate and maintain safe, secure, and reliable services to you and to comply with Athens Services’ legal obligations.
• Interact with you, including to provide you with information about our services and the products and services of our valued partners that we believe may be of interest to you.
• Promote, analyze, modify, and improve our Services, and develop new services and programs. Manage, operate, and improve the performance of our Sites and Services by understanding their effectiveness and optimizing our digital assets.
• Enable third parties, service providers, suppliers, vendors, and contractors that provide services or equipment on our behalf and to help us operate and improve our business.
• Comply with a request by courts, government agencies, law enforcement, or other government authorities.
• Comply with a valid warrant, subpoena, or court order, or assert or defend legal claims.
• Monitor, prevent, and detect activities that may violate our policies or be fraudulent or illegal, and protect against other threats to the safety and security of Athens Services, you, or others.

Service providers. We share Personal Information with our service providers that perform certain services on our behalfs, such as web hosting, data analysis, Site operations, and optimization, information technology and related infrastructure, customer service, email delivery, marketing automation, payment processing, content management, and auditing. Our service providers are authorized to use or disclose the Personal Information only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to safeguards designed to protect the security and confidentiality of Personal Information they process on our behalf.

Affiliates, clients, and governmental entities. We share Personal Information with our affiliates, private party clients, and governmental entities for internal administrative purposes, in accordance with your consent, pursuant to our contracts with those entities, and/or as required by law. In addition, you may be presented with certain information regarding services and products from our affiliates and other trusted partners that we believe you may be interested in. If you choose to learn more about those products and services, you may choose to directly provide your Personal Information to those entities, or have us provide it on your behalf. If you choose to do so, your Personal Information and other information will also be subject to the privacy policies and practices of those third parties.

Third-party digital advertising companies. As with most web services, we do share a limited set of data that is gathered when you visit our Sites, such as cookies and pixels, with third parties for the limited purpose of providing you with tailored digital advertisements.

Other users and third parties authorized by you. We may share Personal Information with users and third parties authorized by you as necessary to maintain your account and provide the Services. We may also share Personal Information with third parties directly authorized by you to receive personal information. The use of Personal Information by an authorized third party is subject to the third party’s privacy policy.

Corporate transactions. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business—such as a reorganization, merger, consolidation, restructuring, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, interests, and/or assets—we may share Personal Information with third parties for the purpose of facilitating and completing the transaction.

Compliance and harm prevention. To the extent permitted or required by applicable law, we share Personal Information as we believe necessary (i) to comply with applicable federal, state, and local laws; (ii) to enforce our contractual rights; (iii) to protect or defend the rights, privacy, safety, and property of Athens Services, you, or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.

To update or change certain of your contact information, log in to your Athens Services account and make changes in your profile settings, or contact us by emailing us at CS@athensservices.com. If you are a California resident, please read our California Consumer Privacy Statement for information about the privacy rights afforded to you under California law.

• Preference. To allow us to remember your preferences and identify you when you return to our Sites or Services.
• Analytics. To allow us to understand how our Sites and Services are being used, track site performance and content views, and make improvements to the content, products, or services.
• Advertising. To deliver targeted advertising based on your preferences, location, and/or interests across different services and devices and measuring the effectiveness of ads.
• Social Media. To enable the sharing of content from our Sites and Services through social networking and other sites.

You can modify your browser settings to decline or accept cookies. However, in a few cases, some of our Sites’ and Services’ features may not function as designed.

We do not support the “Do Not Track” functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

Personal Information We Collect

We may collect the following categories of Personal Information about you:

• Identifiers: includes identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, and other similar identifiers
• Commercial Information: includes commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies Online
• Activity: includes internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications, or advertisements
• Geolocation Data: includes physical location and/or movements
• Audio, Electronic, or Visual Information: includes video, photographs, and call center recordings Protected Classifications: includes characteristics of protected classifications under California or federal law, such as age, senior status, and income level.
• Additional Data Subject to Cal. Civ. Code § 1798.80 (“Sensitive Information”): includes signature, bank account number, credit card number, debit card number, and other financial information

What We Do With Your Personal Information

Athens Services may collect, use, or disclose Personal Information about you for the following purposes:

• Provide our Services and related products to you;
• Provide access to our Sites;
• Provide better-targeted customer experience and improve our Services;
• Service verification;
• Communicate with you to provide updates about our Services, special events, new products and services, payment confirmations, current information regarding our products, or other promotions that might be of interest to you, or to respond to communications that you have sent to us;
• Bill you for Services and process payments;
• Provide you with information about our products and services, or the products and services of our value partners;
• Detect and prevent fraud and abuse;
• Operate and maintain safe, secure, and reliable Services and Sites;
• Perform research and development;
• Perform accounting, audits, and other internal functions; and
• Comply with requests or orders from courts, law enforcement, or other government authorities.

Sources of Collected Personal Information

We may collect Personal Information from the following categories of sources:

• From you, including via our Sites, telephone, postal mail, social media, forums, or other means, including via our service providers and vendors
• Private party clients, including clients receiving waste management services from Athens Services including homeowner’s associations, movie studios, and property owners
• Governmental entities, including cities, counties, airports, and other governmental entities that we are contracted with
• Our affiliates in accordance with your consent and/or pursuant to contract We may supplement the information described above with information we obtain from other sources.

Who We Share Personal Information With

We limit our disclosure of the categories of Personal Information above to the following types of entities:

• Our service providers for one or more business purposes
• Private or governmental entities that we are contracted with or otherwise required to share data with under applicable laws and regulations
• Advertising partners as described below
• Affiliates

We do not sell your Personal Information to third parties. As with nearly every consumer-facing company with a website, we do share a limited set of data that is gathered when you visit our Site, such as cookies and pixels, with third parties in order to allow you to see tailored digital advertisements. To the extent this activity is interpreted as included in California’s broad definition of “data sale,” we have provided California residents with opt-out rights as to that activity as described in Section 12(f) below.

In the last twelve (12) months, we’ve disclosed certain Personal Information to the following categories of third parties:

Your Privacy Rights

If you are a California resident, you have the following rights under applicable California law in relation to your Personal Information, subject to certain exceptions:

• Right to Know. You have the right to, up to twice in a 12-month period, request:
  • The categories of Personal Information we have collected;
  • The categories of sources from which the Personal Information was collected;
  • The purposes for collecting or selling the Personal Information;
  • The categories of Personal Information that the business sold or shared for a business purpose;
  • The categories of third parties with whom the Personal Information was sold or shared the for a business purpose; and
  • The specific pieces of Personal Information we have collected about you.
• Right to Delete. You have the right to request under certain circumstances the deletion of your Personal Information that is collected by us.
• Right to Opt-Out of Sale. You have the right to opt-out of the sale of your Personal Information by a business. However, Athens Services does not sell your Personal Information. Nonetheless, we have provided California residents with the ability to opt-out of our limited digital advertising activity as described in Section 12(f) below.
• Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.

Notwithstanding the foregoing, please note that we may be unable to partially or fully comply with your rights requests for various reasons under California law, which we will identify to you in the event they may apply. In addition, this right does not apply to Athens Services employees, job applicants, or labor contractors.

Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”) as permitted by the CCPA. We will not fulfill your request unless you have provided sufficient information that enables us to reasonably verify that you are the consumer about whom we collected the personal information. We will match the identifying information provided by the requestor to the Personal Information provided by the consumer that we already maintain.

Disclosures in response will be available within forty-five (45) days preceding receipt of a Verifiable Consumer Request for a period covering twelve (12) months and for no more than twice in a twelve-month period. Athens Services reserves the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days.

If you are a California resident and wish to exercise these rights, please reach us by emailing us at communications@athensservices.com or by calling 888-336-6100.

You may also designate an authorized agent to request to exercise the above rights on your behalf. The authorized agent may submit a request to exercise these rights by emailing us at CS@athensservices.com. We will respond to requests from authorized agents who submit a verifiable, signed, written request, or evidence that you have provided them with power of attorney.

We currently do not collect household data. If we receive an access or deletion request submitted by all members of a household, we will individually respond to each request. We will not be able to comply with any request by a member of a household under the age of 13, as we do not collect Personal Information from any person under the age of 13.

Notice of Right to Opt-Out

We do not sell your Personal Information. If you wish to opt-out of our sharing of the limited data that is gathered when you visit our Site for purposes of targeted digital advertising, we encourage you to visit the Network Advertising Initiative and/or the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising for more information about opting out of seeing targeted digital advertisements. You may also visit these websites for more information on how you can opt back into the sharing of data. Please note that Athens Services does not maintain this web tracking data in an identifiable manner.

We will continue to update our business practices as direct regulatory guidance becomes available. For more information on interest-based advertising, please review Section 8 of this Privacy Policy.

Third-Party Marketing

California residents additionally have the right to request information regarding third parties to whom Athens Services has disclosed certain categories of Personal Information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law. However, we do not disclose this type of Personal Information to third parties for their own marketing purposes and we permit you to opt-out of any disclosures of non-identifiable Personal Information. If you are a California resident and would like to inquire further, please email CS@athensservices.com.